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A great experience. Honest and accommodating. Cars wonderful service friendly and competent As expected detailed and professional. Another great experience. Thank you Mary Margaret appreciated
I have been a Repeat Lexus customer for many years now Due to their excellent customer service and quality of their vehicles. Every vehicle I have had from Lexus, five to date, have never experienced any issues with any of them. Lexus Is the only vehicle I will purchase
I had a fabulous experience with Westside Lexus! Mary Margaret and Danny where extremely helpful and made buying my new car a seamless experience. Thank you for everything! I am loving my new Lexus!
Everyone and everything about this dealer is Top Notch! They will spoil You beyond expectations!!!I will buy my next vehicle from them and recommend them to all of my friends!
All involved were very courteous and helpful. I was referred to Westside Lexus and Mary Margaret by a friend how has purchased 4 vehicles from Westside.
From the moment I first started my car search with Mary Margaret, she listened with great patience and never faltered even though l changed my mind three times for what I wanted.
Everything was kept ready and we were out in our new car in about an hour. Would recommend to all my friends and family. Thank you.
Thank you to our Westside Lexus Family! Mary Margaret McGowan & Merrell Middleton made our Car buying experience Fun,Exciting and hassle free !! They are a True Asset to your company!! Westside Lexus is blessed to have such Knowledgeable, Friendly & Experienced Sales Team to take care of all their Customers like Family. We want to thank Mr Gerald Chomer, Steve Davis, Judy Patureau & Mr Alex for the Wonderful attention to detail in the car buying process!
After leasing a 2019 ES 350 from Mary Margaret McGowan (with the assistance of Steve Budde) four months ago, we decided we wanted to look at their L/Certified GX 460 SUVs to replace our other car. I worked with Mary throughout the day on Monday, almost exclusively via email while she was helping other customers in the showroom. She was extremely responsive and did a great job of working a good deal for us on a car we hadn't even yet seen in person. She was also able to provide a preliminary estimate on our trade-in. All of this, and credit approval, were completed before I left the office for the day so I stopped by on my way home and met with Mary Margaret and Steve. I looked at the GX 460 (it looked great overall!), test drove it, closed the sale (with Sinh Pham, again!) and received my vehicle orientation before 6:00pm! I could not have been happier with the process and we are very happy to now be a 2-Lexus family. I will probably (hopefully!) wait more than four months before going back for another car, but I certainly expect to be back when it's time to replace one of these vehicles. I highly recommend Mary Margaret!
I have owned 40 cars in my life, many of them new, and this is the best dealership experience I have ever had. Everyone from the sales person to the financial and preparation staff are very pleasant, knowledgeable and helpful. They all know their jobs well and understand customer service. That is what makes Lexus the best and we will never buy anything but Lexus in the future.
The finance manager Singh was awesome- thorough and very helpful in deciding on my different options! This is the fifth… I have purchased from Mary Margaret and 23 years
From the time I arrived and until the point of driving away in my brand new car.,, less than an hour!!! In & Out Services!!! #GREATVALUE!!! I highly recommend anyone who’s looking for a great team of people to work with, to visit Westside Lexus!
Great people to work with. Everything I expected and more. I am close to other dealer but always go to westside because they treat me like i am the only customer. They make me feel VIP
My sales consultant understands my needs and works to make sure I receive the best car for the best price. It was an efficient easy process and I love my ES.
Working with Mary Margaret McGowan and her team was fabulous. Everything was taken care of by the time I arrived to pick up my new car. I love Westside Lexus sales department.
Mary market provided Suberb service and was the primary reason we were at your dealership. And, her after sale help shows that her service is not limited to just sales .
Merrell and Mary were so kind and helpful. Merrell was thorough and took his time to make sure I understood everything about the car I purchased and the process of purchasing, etc.
No surprises... awesomeness awesomeness awesomeness... no Lexus dealership can hold a candle to Westside Lexus. Mary Margaret and Merrill made this and effortless, wonderful sales experience!
Professional sales & support staff, easy to deal with and very knowledgeable of their product. Not my first time at a Lexus dealership, however I think this was my best experience yet! Kudos to Steven Budde for the great work
Every person we had interaction with was friendly, knowledgeable and made us feel like we were the dealerships #1 clients. Can’t say enough good things about the staff...
Excellent service as usual. Never have had a bad experience at Westside Lexus. You make the buying of a new car extremely easy. I recommend Mary Margaret to everyone.
You can purchase a car with minimal hassle and haggling over price . Lexus vehicles are noted for their performance and reliability.Service at this dealership is always excellent.
We have been shopping with Mary-Margret for 20 years. Nothing has changed. Still the best of the best!! Within 90 mins - we were done and the proud owners of a 2019 RX350 with all the bells and whistles!! One more time - another great experience!!! West side and Northside Lexus - best of the best! Honest - Integrity and fair!! See you soon for the next Lexus. Will only shop with you guys and MM!!! Stars!!
The team of Mary Margaret was excellent. Courteous and not pushy. They gave us options to consider. I will recommend this dealership to others. Other services will be used.
Excellent from start to finish Mary and Steve took great care of me throughout the entire car buying experience. We will continue to use them for all of our car buying needs.
Very positive, easy and quick. Everyone was extremely helpful and friendly. I would definitely refer my friends and family to Westside Lexus. If I buy another Lexus it will be from Westside.
Mary Margaret my sales rep was very attentive took care of my request in a prop professional manner . Mary Margaret’s assistance very polite professional made sure all my needs were met. my financial representative was great as well he laid out the different options and the best deal I could get and we signed the documents and was done in a quick professional manner .
I really enjoyed working with Mary Margaret McGowan and Steve Budde on trading in my car and leasing a new one. Everything was handled very efficiently, with a focus on customer service. I highly recommend Westside Lexus if you are in the market for a vehicle.
From the beginning of the process to purchase went very smooth. My sales person Merrell along with Mary Listened carefully to my desire for a new Lexus. He fully delivered the car I wanted. Great sales team !!!
Mary Margaret is a true asset to Westside Lexus Dealership. She is a delight and pleasure to work with.She goes way beyond to please you and make you happy. She truly enjoys her customers and stays in touch to make sure that everything is going well. Danny, in the pre owned department, and Christian, In finance, were also a pleasure to work with. All three are definitely assets to Westside Lexus. The company is very fortune to have them in their employment.
Mary Margaret has helped me with several cars. The transfer was very effecient and her working partner, Steve, is very knowledgeable about Lexus cars. We were at the dealership less rthan an hour. I will definitely use her again.
Westside Lexus IS really a cut above! The new service center is great. I just helped my daughter purchase a new Lexus from Mary Margaret McGowen and we both agreed that we will always buy from her. Her professionalism, knowledge, and special service are unparalleled! I purchased a new RX 350 from her 3 years ago My most recent visit was to help my daughter purchase a used NX 200T. Mary Margaret helped us find the perfect car!
I had a good experience buying my car at Westside Lexus. This is my 3rd car I have bought them. The delivery process was fairly quick
Buying a car is a serious strain. Doing it at your dealership makes it so much easier. Even when the buyer makes mistakes with requested information for you to do your job.
2 visits led to my purchase of a new car. It was a smooth transaction with my many questions answered by knowledgeable people. I trusted their expertise.
I recently bought my vehicle last weekend. I was very pleased working with Mary. She made the process extremely easy and we got the vehicle at the price we wanted within minutes. She promptly answered my calls/emails when I had questions about my vehicle. Chase in service department was very helpful, he also made the process move quickly and convenient. Overalls exceptional customer services!!!
Amazing people—very easy to work with! Always leave very happy. Mary Margaret and her team are a pleasure to work with. My husband and I both buy our cars from her.
Tim Gallagher shared his honest and frank assessment of the cars that we were considering, and it really helped me clarify what I was hoping for in my new car. With his help, I ended up with the perfect car for me, even though it wasn’t a car that I came in to buy.
I usually hate buying a car due to pushy sales people and stressful environment. The employees at Westside were knowledgable, positive, understanding, friendly, never forceful or deceiving, had great inventory to choose from, and made customer feel empowered and relaxed.
Courteous, helpful, efficient, third 350 RX I have purchased from here. Have felt with service, body shop. The way they treat me is one reason I continue to buy Lexus.
Mary Margaret was very helpful. She was answering all our questions either by phone or email while we were out of the country. She delivered the car on time as she promised. Paul was also helpful completing our financial papers.
Thank you for another great experience at Westside Lexus. I always feel like I’m being treated like family. Mary Margaret gave me great advice and help on my new lease. All assistance from Ashley to Merrell and Paul was nothing but complimentary to Mary Margaret McGowan’s professionalism, knowledge & service. Thanks again.
Great people, very knowledgeable! A very pleasant experience! Love Mary Margaret and Merrill, walked us through the financing. Will return to buy more cars, L
Mary Margaret is such a great sass person. She really cares and treats a customer right. Kevin was easy to deal with as well in Finance.
It was a wonderful experience! Mary Margarett and Tim thank you for helping me in this transaction. Excellent team work. I love my new LEXUS!
My friend and I had been interested in the Lexus NX 300 for a while, so we decided to get a test drive and picked Westside Lexus. We are glad we did our test drive here. Merrell was very friendly and professional. He took time showing us around and inside the vehicle, and clearly explained all the unique features. During the test drive, he answered all of our questions thoroughly and helped us know and love this vehicle even more! That was our first visit. We could not make a decision that day even though we had decided we would definitely buy this car. We wanted to go to different dealers to compare the offers. The second time I visited Merrell, he was still very patient and down-to-earth with me. He helped me find the combination that had my favorite exterior and interior colors and package that had all the features that I needed. I knew this was going to be my car but I just could not say the final word, because I had this weird promise with my friend to buy twin cars and park together at work lol. So I had to talk to her first since she was not there. I made it complicated, but Merrell made the process super easy for us, so the third time we went in, I finally bought the car with a great deal. Mary and Homer helped me finalize the deal. They were also amazing and lovely people to work with. I would never expect car purchasing process to be so pleasant. I know I just wrote an essay, but from my experience of working with Merrell, Mary and Homer, along with a few other staff that have helped me during and after the purchase, I can assure you that Westside Lexus is a great place to buy your vehicles. People here are friendly, honest, and knowledgeable; they will do their best to help you get good deals. You walk out not just with a car you love, but also with knowing more great and professional people.
Most positive experience I have ever had purchasing a vehicle. Mary Margaret McGowan made the process so easy and she has so much experience that she anticipates the customer's every need. I don't want to buy a car from anyone but her and West Side Lexus in the future.
I give this rating due to service and knowledge. Very helpful- seem honest . Always available to discuss concerns and what options I have and also reps input very valuable
Best purchase experience ever. Kyle and Bob and everyone made this am awesome experience. What a class act group of folks. Felt like family. Highly recommend Westside Lexus for sales or service. They have been one of the best places in Texas for a long time.
I love having Chase as my service rep as he does an outstanding job on the maintenance of my Lexus and I appreciate him a lot.
Chase(service rep) gave me a loner, checked the problem out, priced the repair, and returned my car in two days.. Doesn’t get better than that!!
It's always a pleasure to buy a car from Westside Lexus. The staff are attentive, the service is outstanding and the sales team is THE BEST.
Looks like we will be a forever Lexus family! Great experience and the whole Lexus team provided amazing service. We will be referring our friends and family!
I would like to thank me Gallergher for his excellent service in taking care of me while I was there. I could not ask for better treatment I feel like I owe him something for just taking excellent care
Josh Guerra is truly a remarkable Service Consultant, and he makes every Lexus customer feel special. He is warm, friendly, and personable - remembering small details about each of us and taking the time to demonstrate how importance we are to Lexus with his genuine and attentive service. He never rushes us, is fun to chat with, is clearly knowledgeable about our vehicles, and is ever-professional and courteous. Josh is the #1 reason I continue to own a Lexus, even though I am actually no longer even attracted to the ES and I'm less impressed with the quality of product than I used to be. I am also horribly spoiled by the wonderful team at Westside Lexus Service, where the liberal Loaner Car policy keeps customers super happy. Lastly, I wanted to note the honesty and impressive service records of Josh's mechanics. I know these guys have been there a long time and that there is no revolving door with Josh's team. Even though I have a bad habit of constantly leaving cash in the arm console and glove box - never has even $1 gone missing. How many companies in the world can claim that? This MVP treatment from the Westside Lexus Service Department, along with Josh as my personal superstar, have pretty much established me as a lifetime client of this particular dealership. I will not buy from another dealership even to save money on a new purchase, and I no longer even bother shopping other makes. Since I completely trust the team to make honest service recommendations and not sell me unnecessary repairs, and I have total faith in the skills of the technicians, I happily bring my car in for service here, 100% satisfied even with a dealership service price tag. Obviously a very pleased Lexus for Life client, my loyalty to this dealership is based on 16 years of great experiences, and I am confident that many more are are still ahead!
I can't give enough praise to Steve Davis and Mary Margaret McGowan at Westside Lexus for their phenomenal service, professionalism, and a truly seamless, pleasurable, buying experience. My previous Lexus was traded in for a new little beauty after 19.5 years. Does that speak to the reliability and quality of Lexus? Yes, I'm a walking Lexus advertisement, and proud of it. Steve and Mary far exceeded customer service expectations and ensured I had every option patiently explained to me. Outstanding care and caring. THANK YOU!
I am happy at Westside because of Mary Margaret. I think that pretty well covers how I feel about Westside. I don't know any other sale's person, but Mary Margaret has been so accommodating I go out of my way to get there. I live inter-city and I hate to do outside the loop.
I enjoyed another 5000 mile maintenance checkup and visit to this great dealership. Love the no hassle environment of the sales and service departments. Thanks
I arrived with a low tire pressure warning. My Advisor suggested that I go ahead and get the 5k service and he promised a fast turnaround. He was true to his word!
Very friendly and reasonable. Would go back there or recommend someone else. Hai is a good guy. Straight and friendly. Explains things in detail. Mary is very friendly also.
We are always able to make our appointment to meet our needs. This is very important as we live almost 2 hours away. We are given a loner car so we are able tend to other needs while our vehicle is being serviced. David Harvey is always very professional and accommodating. Our vehicle is serviced promptly and always washed, vacuumed and looks very nice when we pick it up. We have had our vehicle 13 months and could not be more satisfied with Westside Lexus and all they have to offer their customers.
I was in the final months of an lease agreement and decided to purchase the automobile. My sales representative, Mary Margaret McGowan, who has helped with my all of my automobile needs for the past 20 years, made the process effortless and I appreciate that very much.
Excellent service, Laura was outstanding, friendly, courteous, answered all questions and helped with connection to blue tooth. Everything went well and was out quickly. That is always appreciated as well as access to a loaner
Mary Margaret went above and beyond to make sure everything got taken care of. She was of great help in coordinating my trade-in car windshield replacement and did everything possible to make the sales process smooth. I will come back again.
Both the Sales Associate and the Sales Manager did a very quick, professional, and customer friendly job in completing the transaction in a seamless manner. This was my eighth purchase from Westside and it reminds me why I keep coming back.
My Lexus service has always been the best. I have owned a Lexus since Westside Lexus opened many years ago. They are the best and I have never been disappointed or misled.
If you like great customer service coupled with a quality product then you will love Westside Lexus! Best car buying experience I have ever had in my nearly 30 years of car buying. Every person I dealt with was kind, patient and listened to my concerns and needs. I highly recommend Westside Lexus for all your car buying and service needs.
Drove a Toyota Avalon for 16 years and finally decided it was time to upgrade my ride. MMM walked me through the process; I overlooked the redesigned ugly grill, and test drove an awesome 2016. Good price (adjusted to match another dealership) and great technology teaching session when the car came in. So far, so great - love my smooth, quiet, luxurious ride.
Thank you for the excellence of your service, detail oriented approach, and promptness. I always appreciate Westside Lexus staff and systems. I like seeing the same people each time.
Was able to get me in the next day and replace my tire. Mary was helpful with the tire warranty information, The service center was very welcoming.
This is the 5th RX350 I have bought from Westside Lexus, all from Mary Margaret Montgomery. I have been very pleased all 5 times. She and the dealership go out of their way to be sure you are happy with your purchase. The education I got concerning all the technology in the car was extremely beneficial. I went back once with a question and learned how much more the car can do. I know I can continue to do this as many times as I want. Mary Margaret is always helpful.
The Purchase Experience was professional and courteous. My desires in a new vehicle were properly noted and appropriate models - size, color, and cost - were brought to my attention in a reasonable, personable manner - and helped me arrive at a decision to purchase the "right" 2016 Model for me. I m very satisfied with total Westside Lexus sales/purchase experience.
WOW! Really could not have asked for a better experience. Thank you so much to our salesman John Loving! I would highly recommend him!! He did an outstanding job at working with me to get the car I dreamed of! Not only was he super friendly and personable, he made the process so smooth and painless. I really appreciated how he took the time to go over all the features of my new car and to help me set up all my personal settings before I drove off!! -I also need to highly recommend and thank their Financial Services Manager Sinh Pham, who went way out of his way to help me with all the paperwork! He made the whole signing process a BREEZE. Thank you Westside Lexus!!!!!
Great customer service from sales person to finance person. I was able to get all my questions answered. I got the vehicle I wanted too.
I just went through a divorce and had to give up my 2018 Lexus, and Alex made it very easy for me to lease a 2019. He was very patient and even answered questions from my attorney during my mediation.
Knowledgeable sales representative. No pressure technique. Great selection of inventory. Even the finance department willing to go the distance to take the pain out of purchasing an automobile
The Salesmen and the Financial rep were very knowledgable and were not pushy at all. The entire process was extremely efficient and everyone I worked with were very professional
We've been shopping for a new SUV for awhile, hit the domestic leaders and we're not impressed with the both the product AND the level of service provided. On a whim, we stopped at Westside Lexus to check out their SUV'saba we liked the RX350L the best. The the dance of negotiating price began, the dance extended weeks due to an unfortunate death in the extended family that pulled us away from Houston for a week plus. Our sales contract stayed in touch, wasn't insistent about concluding the transaction. We worked with him + Sales Manager to reach a price point that worked for an parties. Then we went through the finance office and were met again with a level of courteousness and professionalism that we had not seen at other dealerships. Everything was explained in detail and we opted for some and declined others and left really happy that we were getting a great vehicle at a very reasonable price, backed by a dealership that cares about their clients long after the sale was concluded. We're happy across the board. Thanks Westside Lexus for being darn good at delivering an exceptional vehicle in a professional and courteous manner. Y'all are really impressive.
The finance manager Singh was awesome- thorough and very helpful in deciding on my different options! This is the fifth… I have purchased from Mary Margaret and 23 years
When I arrived the car was parked outside and ready for my inspection. Jeffery and Charlie were friendly and well prepared. Charlie made two trips cheerfully to retrieve items from my trade in. Sinh handled the paperwork with ease. He guided me through it without any hassle and carried on a friendly conversation as he guided me. The hands on opportunity to learn about the car felt rushed but I learned enough to make the 50 mile trip home safely.
Frank was incredibly patient and made sure I got exactly what I wanted and needed. Eva made sure I left knowing everything my new car could do. She was very thorough and patient while showing me all the ins and outs of the car. Everyone here is very professional and friendly. Best dealership by far!
Jeffrey is very patient and helpful and does all he can to satisfy his customers. Sinh handles the finance paper work very efficiently. great experience overall !
Great customer service. From the moment we walked in, we were greeted and helped. Jeffery and Charli were lovely to work with and made the process stress free.
Our sales person - Nam, was very good. He worked well with us. Got a great vehicle. The finance Dept - Christian, was also very good. We closed the deal within a week of our first visit. Everything went smoothly.
Starting with my first call to Alex to the time I drove off in my new car, it was pure professional, friendly service. Would go no where else to buy a car from now on. Thank you!! Nancy
Very pleased with the type of service and the way John Parish treated us! First class treat. Then Bob gave us all the details need it to enjoy the amenities of the interior. Thank you, guys!
I loathe buying cars, but this experience was nice. Mike Richards was fantastic, worked with us on price, and spent many hours with us to make sure we ultimately got what we wanted. We did.