Customer Testimonials
It was a pleasure doing business with Mark Solomon. He provided all the information and help me find the vehicle that I was looking. The process was easy and fast.
Alex keeps making our experience most memorable. Always going beyond his customers service. Went in for a new car for me and now my husband is considering getting a new car.
7th Lexus we have purchase from Westside. They have the best selection and are always easy and honest to deal with. Love the new dealership.
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My salesman is awesome. Found me both my cars. He had them perfectly detailed, even tweaking that job personally on a scorching hot day. I got exactly the vehicles I wanted in the high qualiy, pre- owned marketplace! . I would gladly recommend him to anyone.
They were very helpful and knowledgeable. They were also very patient with my family and I. Would definitely recommend west side Lexus to my friends and family.
First rate, first class in every single way...from sales to finance to service. They are the GOLD standard!! I will NOT go anywhere else ever again....
We contacted John Loving via email and he was fantastic! Found us exactly the GX for which we looked. John was extremely courteous and knowledgeable, without any guile or pressure. Travis was our “tech” guy and he was an excellent instructor.
Steve Machann was fantastic in assisting us in our new car choice! Fast ,efficient and accurate! Judy did an outstanding job in finance walking us through the process. Very happy!!! Thank you Westside Lexus.
Kim Jesse was a wonderful salesman and I would buy another car From him. Ultimately, we got The deal we wanted and very happy with the new Tahoe that has only 6000 miles. Most please at experience I’ve had buying A car!
Great customer service and willing to work with you to get you what you want! Very inviting and helpful throughout the entire process which matters a lot when you’re a first time buyer.
Great experience. Process was made super simple and was able to trade in my car and drive out with new car seamlessly. Salesman was extremely helpful and friendly.
Can’t say enough about Joey and your finance team. From the time I met him to the constant updates and ease of closing. Fantastic
Professional service and always done with the customers needs in mind. I have never had a complaint but I am confident that if I did it would be resolved quickly.
Outstanding customer supports from John L. John provided me a great customer service. Thanks for rapid reply and take times to answer to all our questions while I was searching the car. He is patient, honest, and helpful. Absolutely recommend John when searching for a new Lexus. Also, remarkable customer service from Judy P. Worked with me on final step to purchase the car. Detailed all additional products from the dealership and did not try to push items I did not want.
Excellent service. Would highly recommend. I have purchased 3 vehicles from Westside Lexus and my experience has always been excellent in all departments. Thank you
Everyone was very friendly and responsive. It was a very positive and easy buying experience. I indicated I did not have a lot of time once I arrived and they were very accommodating to my schedule.
Working with Westside Lexus was the easiest car transaction I’ve ever had!
Kim was our salesman and he was so friendly and listened to us. I would recommend if you wanted a car to visit this dealership and ask for Kim. I am thrilled with my new purchase!
We were very pleased with service. Our sales person and finance person were efficient and friendly. Most pleasant car buying experience I’ve ever had.
Very satisfied with the total experience purchasing my RX. I totally went with a new type of vehicle and received good guidance with no pressure.
After coming from a different dealer not mentioning the name. We walked into Lexus and from the entry to the sales person to everyone involved and the dealer it self was a amazing experience. It doesn’t matter the price or the car, is the service that matters. The service it self made our purchase worth it. I truly appreciate Alex Gifford from the moment we walked in to the moment we left his patience, his understanding, his commitment and his overall exceptional service says how professional he is. Our first Lexus purchase was unforgettable amazing.
I inquired about a Lexus IS online and was immediately reached out to via phone call, text, and email by Mark Donovan. While out running errands, my husband and I stopped in on a whim to meet with Mark (no appointment) to do a test drive. Mark was with another client, but made a point to come over to introduce himself and let us know he’d be with us shortly. Mark made us feel welcomed and was open to answering all of concerns. Just a few short hours later, I drove away in my dream car!!! Thank you Mark ...
I appreciate good service and being treated like I matter! This was my first time going there. I purchased my Lexus somewhere else but they treated me like family! They did a warranty inspection and had me in and out in 45 mins as promised. They even washed my car! The waiting room was awesome! Free waters, soft drinks, and coffee with real creamers!! Thank you all for a great experience!
Professional , knowledgeable and friendly staff . Very organized and clean place . Things are done in a fast and professional way with detailed explanation of each step
I had a wonderful experience! Especially with Mr David Wasaff. He helped me throughout the process, he made everything so smooth!
The service after the sale is very friendly and accommodating. This is our second car lease from Westside and I highly recommend the sales team and the dealership
Mark made the process effective, smooth, simple, and easy. I am very happy with my new vehicle. This is my first lease and I’m looking forward to putting these new wheels on the road.
Very pleasant to deal with. This is the third car I have bought from Westside. The sales department and the service department are very efficient.
Best dealership ever, clean with exceptional Employees and Vehicles. Facilities are especially clean with comfortable seating. Parking is plentiful and the access is good. First Class operation.
Westside Lexus was phenomenal. The staff was friendly, well informed, helpful and professional. The facilities were just as impressive. Job well done!
Great experience and great people. Highly recommend this Lexus dealership.
Our salesman Mike was very nice and found a couple for us to look at. We got there about 9:30 and left in New car by 12:30. Our financial person was Anil and also very easy to work with.
We had such an amazing experience here! David Wasoff, Nam, and Brian were amazing to work with. We were so impressed with their service! TY!
JOEY is really Awsome he help me through my car process. Judy Very helpful and kind. Low apr love it will recommend for sure. The best
Buying here was pretty low stress/pressure which was nice. However, there wasn’t any negotiating price which made me feel like I probably left money on the table. All employees are very professional and facility is top notch. Liked that my sales person walked me through all the bells and whistles before I left.
Everyone was very professional, knowledgeable and easy to talk to. Dallas Chamberlain our salesperson was awesome. She listened to our concerns and went above and beyond to answer our questions, and was very patient with our endless issues. Anil Sharma our finance person made us feel very comfortable in the stressful process of buying a car. We normally don't purchase the EXTRAS but Anil was very good at explaining everything so we purchased them all. Our next car will be a lexus, using Dallas and Anil to assist us in the process.
Westside Lexus is a very friendly and knowledgeable place to buy a car especially from Doug Phillips! He was so helpful and made the complete process so pleasant. Thank you again for my amazing RX350 it's a dream car. I will tell anyone looking for a great sales man see Doug!
Sterling was great and very attentive and quick with responses! Nam was very funny and to the point with his responses and suggestions. Overall had a great experience
Excellent employees, excellent service, excellent and clean facilities and the best cars on the road. Thank you Jeff, JT, and Sinh. Thanks for an outstanding experience.
Very helpful employees. Were willing to stay 2 hours past closing time to get the deal done. Mike and JT were super informative and made the whole entire process super smooth. Very happy with my purchase!
Very knowledgable people and great customer service. They helped me find the new car I wanted And did not push a different one just to get A sale done. Service department is always very helpful and accommodating
Great customer service! Steve took the time to listen to what our needs in a vehicle were and found us the perfect option. He earned our respect and trust and provided amazing service! Ben was also very helpful and we appreciate them both!
Honestly, the process was pretty straight forward and I got the car that I actually drove, love it!!! Thank you MJ & Joey!! Considering that this dealership is new, you would not be disappointed at all.
Wonderful salesmen. He was super helpful in selection and content of our RX350L. Provided personal tech training and after delivery follow up. A GREAT Experience!!
Just purchased my third Lexus from John Loving. He is professional, knowledgeable, courteous and a genuine nice guy. I am a forever customer! Thank you John Loving and Westside Lexus!! You have set the bar on what a luxury car purchase should be!!
Well designed facility for conducting business. Beautiful show case, comfortable customer lounge area and state of the art technology. Manny in finance was outstanding. He apologized for a minor discrepancy and made my experience a great ending.
The dealership was nice and clean, and the staff was very helpful. We felt very welcome and the process was smooth. It was a good atmosphere.
Excellent service everyone was very professional. Will recommend you to all my friends.. Great choice of vehicles to choose from..will be back next time for you
Easy buying process from start to finish. This is our second Lexus vehicle from Westside Lexus 2019 sedan and 2020 SUV. The stable is full and we are for a good long time now.
Sales rep did so well. She assisted me to choose the right vehicle. Am so much enjoying it now. Thank you so much Catalina for your assist.
Modern and clean. Jeff was very helpful and is knowledgeable. He gave effective guidance on my test drive. His cost estimates were spot on. Friendly and available. Nam was quick and efficient on showing and arranging final options.
Great buying experience! John Loving made it easy and we got a good deal. We’ll definitely come back to west side for our next Lexus.
Great customer service. Good price. Thank you Sterling for helping me find the car i like. Great job. Definitely will be back for future transaction.
Been a customer for 21 years. Love this brand new dealership. It's beautiful and they keep it very clean. The People are very professional but friendly and a pleasure to work with! Recommend highly.
Nicest car dealership we’ve ever experienced. Nice amenities. Great hangout place for Lexus owners, Nice place, great cars , awesome people, excellent overall experience. Go Westside Lexus!!!
The entire transaction was smooth and fast. Edwar and the banking team were friendly and attentive . I could complete the entire purchase process in 3-4 hours.
I purchased a used car from Jim a couple of weeks ago. Yesterday I couldn't start the car. I texted Jim. He walked me through finding the problem. That is real personal service, much beyond my expectation.
Organized and very accommodating. Does not put pressure on the buyer. Very good about answering all questions. They try to please the customer. Have been purchasing cars from them for 20 years.
Great experience, hassle free. Salesperson had patience and took us around to look at all of the different color options so this way we got exactly what we wanted. With some colors we visited the car on their lot many times.
Very customer service oriented. Would recommend to others. Dom was very accommodating. Good to know I can call at any time. Really love the car.
Unbelievable attention to detail and service. Fantastic purchasing experience. Everyone was very polite, professional, and easy to work with. Will definitely refer more friends and family.
Mike Nelson treated us terrifically while helping us pick out and purchase our new Lexus. I would buy another vehicle from Mike for sure. Thanks very much!
The service was exceptional and we were made to feel very welcomed. Keep their word as to meetings, phone calls and any other matter. Thank you and I will be back 🙂
Fantastic organization, From top to bottom every employee is very professional and service oriented. We look forward to a long-term relationship with Westside Lexus.
Westside Lexus dealer is very appreciated. The staff is very nice especially the service of maintenance. We are very happy to have our second car of Lexus.
Great service, really enjoyed the car buying experience. John my salesman was wonderful to work with . I was able to drive multiple cars and choose the right one for me and my family.
Excellent service. Everyone knows their jobs well. Everything about the care was throughly explained to me. Getting through the purchase process was very easy. I felt like I was a valued customer. This is my first Lexus.
Easy and smooth experience! Dom was very helpful throughout the entire process. He was available for our questions and was dedicated to providing the best experience in selecting the right car for my needs. He spent a great amount of time helping me test drive and was very knowledgeable about the vehicle’s features. Highly recommend doing business with him.
Very helpful sales people but upper Mgt didn’t have all the answers. Tried to buy by phone but had to wait a while on paperwork
Awesome! Merrell did a great job helping me obtain my new GX! He is very courteous and professional. This is my 2nd GX and I have been very happy with the service over the years too.
Mike Nelson was extremely helpful and did everything I asked plus some. Happy with my purchase!
I was very pleased with the service provided by John Loving, sales representative and Travis in explaining all the new “tools”in my new RX350. I am grateful there is also a written manual.
The salesman was the the best car salesman I have ever dealt with, and I am 67 years old and have dealt with very many
It was a good experience. It will be a better one, when my windows get tinted. Other than that the sales people were helpful and accommodating.
Sales manager Mr Jeff M. is very friendly, knowledgeable, and helpful. We will be taking the delivery, expect to have wonderful experience. Will recommend Jeff to my friends looking for car.
I had a great experience shopping for my first Lexus thanks to Alex Owens and Westside Lexus. Honest and open communication from the start , many options and trims to choose from available vehicles at this location. When I had decided on my new vehicle , the finance process was smooth and I drove away in my new Lexus UX very satisfied with my experience . Alex maintained great communication during the whole process and was very accommodating with my work schedule , very knowledgable of the tech and safety features of the vehicle I was interested in. Would definitely recommend Westside Lexus and ...
Another wonderful buying experience from this dealership. Everyone is so courteous and professional from the sales people to the financial person. Also appreciated the IT person setting up my phone app for me.
This dealership is the best and that is why I bought my car here. The BEST! Desmond did a great job taking time to take answer my questions and help me. He’s very professional and knowledgeable.
1st Lexus purchase and couldn’t be more satisfied. Dallas was our salesman. She was very friendly and knowledgeable. She got us the car we wanted and kept us updated the whole way through. Would definitely recommend this location.
John Loving was cooperative, professional, prompt in responding, he gave us great personalized service on the sale.
This is 4th Lexus from Westside; 1 from Northside; 1 from Hilliard in Ft Worth: 1993 GS300 2000 LS 400 2005 LS 430 2010 LS460 2019 ES350 2021 RX350 Only once was there a problem and it was resolved. Except for that one time service has been outstanding.
Very nice customer service sales guys And financial manager i recommend it to anyone want to buy a car from there This guys work professional
It was a busy day at this location when I took my car in for low tire issue and met Kathleen, my personal consultant for the first time. She was helpful & informative about the tire package I purchased w/ my ES350. I was satisfied with the replacement of my new tire, but I noticed when I received my car back that the pressure on that tire was higher and not balanced with the other 3 tires. While the receptionists were pleasant, I had to go up to the counter to check on car status because I had been waiting a ...
Finance manager Anil Sharma was very helpful and knowledgeable Salesperson Ed Guerroro was very knowledgeable and helpful as well I would recommend this dealership to others
This was our third purchase from Westside Lexus. As with our previous purchases, the experience was great. They are always helpful, during and after the sale.
Great service detailed information completing the documents for purchasing the vehicle was in a timely manner car was extremely clean and the storage if vehicle
The sales representative Chong Lee is one of the best professionals car dealer that I ever met. She really cares about her customers and clients. Overall the best service I ever had at a car dealership . Thank you Chong Lee.
Excellent customer service by the representative and the Finance Manager, they were very friendly and knowledgeable. There was no pressure in buying the vehicles. Thank you.
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