Customer Testimonials
Great Experience Everyone is so courteous and helpful. Love my Lexuse and everyone I dealt with. Merrell Middleton is the best.
John (and later Sydney) were great. I can be tough in sales staff and they had a great attitude and have done all they could to make sure I was taken care of.
Sales personnel are professional and polite. We were happy the whole process went smooth and quick. We enjoy driving the car for more than a month now.
Great experience all around. From the salesman to the finance department to the management. Very well run operation.
Merrell was great and very knowledgeable. He listened to us and helped us select the perfect car. His no pressure approach was combined with just the right amount of communication. All in all a great experience and a wonderful car.
Westside Lexus has excellent customer service and no-haggling over prices or trying to take advantage of their customer.
Long term great car supplier. Always the best for 30 years.
Exceptional service. I was treated like a valuable customer and I was able to purchase my automobile in record time.
Best experience I’ve ever had at a dealership. I bought probably the cheapest used vehicle on their lot and they treated me no differently than someone buying the most expensive one they had. Will absolutely return for my next purchase.
Fantastic experience. I would 100% buy from Westside again. They made the buying process so easy for me!
I took in my Lx570 for a AHC leak and they handled everything perfectly. Highly recommend them for service work.
Very friendly and professional.
Great deal they worked with me being I am out of state . Zero hassle and the vehicle was exactly as shown. 10 out of 10 I would purchase from them again. Great deal.
I have purchased between 6-10 vehicles over 25 years at Westside - each experience including the last and all service appointments have been extremely pleasant and fruitful
As always, friendly, interested and service-oriented. Thirty years of great service to my family.
Mark was incredibly helpful, kind and supportive throughout the entire Lexus purchase process! I have already recommended him to a friend who will be purchasing a Lexus in the near future.
Awesome! I’m a returning customer and will return again! Thank you for taking such good care of me and making the process of buying a new car seamless!
Jack was great! He walked us through every step of the way and Westside Lexus was very efficient at getting us in and out. One of the best car buying experiences we've ever had.
My experiences with Westside Lexus are always perfect. They take care of their customers, and everything is right the first time. Merrell was so helpful and knowledgeable in the sales process, and Steve helped us get to where I needed to be to make it work. Josh set me up perfectly with the technology in my new car and Dom really gave me so much help and advice in the financing of the vehicle. As always, Wilbur was my advocate every step of the way, and I am grateful for all that the Westside Lexus team did for me during ... Read More DealerRater - Nov 9, 2026
I was very impressed with the car buying experience at Westside Lexus. My car was ready to go and paperwork was a breeze.
Steve has been my sales rep for over 15 years. There is no one else I would want to use. He is professional and takes care of his customers
The entire bond experience was very efficient and pleasant
This is the fourth Lexus I have purchased from Westside. Enough said. Have always appreciated the care everyone in sales and service extends to me.
Tim was great. Felt confident in his information and most helpful. Car was damaged from “plastic wrap” (paint off front bumper)and not recognized until I got there to pick it up (new car). Took over 1 1/2 weeks to fix so not pleased with service in body shop or car prep. Should never have happened and they kept delaying the time it would be ready. Not sure I would recommend you. Tim kept me informed but it was out of his hands.
⭐️⭐️⭐️⭐️⭐️ I had an excellent experience purchasing my new vehicle! Merrell was professional, knowledgeable, and a pleasure to work with. He made the entire process smooth and stress-free, answered all my questions, and never made me feel pressured. I truly appreciated his honesty, patience, and outstanding customer service. I would highly recommend him to anyone looking to purchase a vehicle!
I was very pleased with Jack’s knowledge and expertise in the Lexus product line.
Joey is just the best. He guided me through this process with a steady hand and a big smile. My brother is a Ford dealer so my experience of buying a car was to make a phone call. This was new to me and it was seamless. I love my new Lexus and Westside Lexus.
I have enjoyed the experience at Westside Lexus. Doug treated me with respect and sincerity.
Joe Breaux did a great job.
Jack has been very knowledgeable and helpful in the process of buying my Lexus. He’s been very professional and the Lexus delivery was smooth and quick.
I've been a Westside Lexus owner for over 10 years and have been very pleased which led me to purchase again this year. Lurie Keener made the process very easy. I have purchased both of my cars through him.
Overall had a great experience at Westside Lexus. Purchased a new RX350h over a month ago and can say that the entire sales process was without pressure. Heads up to Sydney who was our sales agent; great to work with, patient, efficient, organized, takes a “backseat” in the entire process and will deliver when it comes down to finalizing the deal! Really made the entire car purchase easy and enjoyable. Thank you!!
Westside was very helpful and kept me informed on the delivery of my car. I would recommend both Joey and Westside Lexus to a friend. They also help you with the set up options before you drive the car off the lot.
I have always purchased my Lexuses from Westside. They are always helpful and knowledgeable. Jim knows what I want and works to please.
My engagement with Westside Lexus in Houston was a great experience! My Internet Sales agent, Jim Fikaris was very communicative, engaging, and trust worthy in our discussions. There were no games being played and he was always very upfront and straight forward. Loved the engagement and was even happier as I drove away in my new car!
Very wonderful experience with both Joey and Westside Lexus. The friendly attitude with helpful instructions on vehicle made the transaction easy. Would recommend Westside Lexus without hesitation!
Makes buying a car easy. And Lexus is a quality car that will last many years.
Wonderful experience at Westside Lexus! MJ made sure our experience was top notch! We appreciated the professional and friendly atmosphere.
Dealing with Lexus was a great experience, Christian was very friendly and did everything to help my husband and I find our new vehicle. Process was very smooth!
Repeat customer is Alex and Westside. Transaction was quick and easy. Overall it was a good experience
Still do not have my registration vehicle has issues no I would not go back to purchase again
Great dealership. Mark is excellent and went out of his way to assist and make the deal happen.
Excellent guidance and Lurie went above expectations throughout the process. Getting the vehicle I wanted and maintaining clear communications when the vehicle will arrive and what to expect. The tutorials sent prior to delivery were very intuitive and excellent.
Westside Lexus Service has proven time and again to be dependable and devoted to excellence. Their team provides outstanding vehicle maintenance and repair services while maintaining a welcoming and supportive environment for all customers. Chris, in particular, goes above and beyond to ensure every visit is a smooth, pleasant, and stress-free experience. His professionalism and personal attention make a lasting impression, showing how much the service center values both technical skill and strong customer relationships.
The facility itself reflects their commitment to high standards, offering clean, organized, and comfortable spaces that enhance the overall visit. Customers can always expect clear ... Read More Google - Oct 30, 2026
The facility itself is well furnished and nice, but the service costs are significantly higher than other lexus service centers with very little explanation as to what justifies the price. An oil change was $260 here, whereas Lexus Southwest houston performs the same service for $100. Additionally, this service center does not show price quotations through the lexus app, so its more difficult to know in advance how much a service will cost. Lastly, the service center did not reconnect my dashcam, despite telling me they were not planning on disconnecting it.
Alex Owens represents Lexus very well. He jumped through hoops for me. He was professional, friendly and very helpful. He was even available for questions in the following weeks
Everyone was very friendly as soon as I walked through the door. John Loving went above and beyond during and after my purchase to make it exceptional!
Just purchased my 2nd Lexus from Westside Lexus. My salesperson, Catalina, took good care of me, as always.
I purchased a 2021 gx the oil had not been changed in 100,00 miles they refused I could not understand a simple oil change until I had the oil changed elsewhere and found the pan could not be removed because one bolt was sheered off and another missing! Just tell me about it! I love the car but the pan still has to be repaired to change the filter! I felt Lexus knew but was hiding it now! What do you think? Senior single adult female!
I had a great experience here and would be a customer whenever I'm in the market for a Lexus.
They forgot my state inspection caused me a lot of trouble.
I had completed this survey previously, not sure why it didn't take. Joey was amazing to work with, as was everyone we dealt with at Westside.
My husband and I thought long and carefully about providing a review. One reason is we doubt much will come of it. The sales team were nice and Marlene was pleasant and helpful. Jeff Byer's 3pm hard stop during the day made it hard to meet. When we did it was rush rush rush. Hurry hurry hurry, then come back anytime if you have questions on your new car. I have questions but I haven't been back. We had such a great first Lexus experience with Jeff Margolis that the expectation was high for a similar/same next ... Read More DealerRater - Oct 26, 2026
Very good. I will recommend them to friends. They are courteous and informative. They delivered promptly and well.
Buying a car as a single person is always challenging but Dave Loving made it a stressless experience. And Sam was also very amenable and fun. Dave is extremely knowledgeable about the car which I imagine is critical for cars that practically sell themselves. Great experience. Highly recommended.
WARNING: DONT GO TO WESTSIDE LEXUS!
I went there looking at a used NX 250, and the salesman told me I couldn't test drive it—I had to go to New car sales instead. When I asked an Asian saleswoman if I could test drive an NX 250 and 300 since I was still deciding between them, she literally told me I should make up my mind before test driving.
So I went over to New car sales. The salesman let me test drive a new NX 350 (even though I wanted the 250 or 350h), and then admitted they had no actual cars ... Read More Google - Oct 24, 2026
Been working with Steve Mahan for over 15 years. Professional and responds to my needs
Beautiful dealership! Welcoming atmosphere , helpful people. Danny Garza was a pleasure to work with. This is a third Lexus I bought from him over the years. In the future, if I need to buy another one, I will definitely call Danny again.
Awesome experience from the moment we walked into the showroom until we drove our new Lexus off the property
This car buying experience was excellent. Everything was as presented six months earlier. The total transaction was efficient with no time wasted. John kept me informed during the entire car buying process.
Steve is the best! We have used Steve for years and he is always respectful, kind and helpful
Excellent overall experience. I knew what I was looking for before arriving which helped tremendously. The end to end process was fast, efficient, and met expectations.
Shawn is clearly very experienced and well versed in dealing with such transactions.
The only issue we had was related to a common condition where the windshield on some vehicles seems to sparkle in certain lighting. In my case this looked like it may have been carryover from when the paint sealant was applied or during detailing.
Ref. https://us.lexusownersclub.com/forums/topic/152793-windshield-sparkles/
Regarding the car itself, the only frustrating thing is ... Read More DealerRater - Oct 23, 2026
Everyone was very nice and didn’t pressure me at all. I am happy very with my purchase.
Jim was super nice. We were purchasing from out of state and he made everything easy for us.
The people were very nice and didn’t pressure me at all. I am happy with my purchase
Very professional, easy to work with. Knowledgeable at every level, products, services and willing to keep trying until the customer is happy.
Great experience working through the purchase of the TX. Everyone was great and the process was smooth and easy. Issues were resolved and questions answered!
Very good service,very responsive I have recommended it to people and will use it in the future
Very good service,very responsive I have recommended it to people and will use it in the future
The team is responsive, knowledgeable and easy buying process. Their follow up and detailed responses to my questions were appreciated. I was well taken care of!
Fernando Lozano our sales consultant he is professional, attentive and knowledgeable. Enjoy the environment at Lexus dealership in Katy, TX.
Fernando Lozano our sales consultant he is professional, attentive and knowledgeable. Enjoy the environment at Lexus dealership in Katy, TX.
The dealership was very clean and the people were friendly. Everyone was very professional and great at their job.
Adam was informative, patient, and took the time to help us choose the vehicle that best fit our family. We communicated our needs to him, and he made sure to deliver and exceed our expectations. The entire process was smooth, transparent, and completely stress-free.
One of many great experiences with our friends at Westside Lexus over the last 20 years.
It’s our only place to go! Great service and attention. Comfortable ride and good tech. Very reliable car. I love my new hybrid with over 30 miles per gallon. I recommend getting the full technology explained.
⭐⭐⭐⭐⭐ I had a great experience at Westside Lexus! Catalina was incredibly friendly, patient, and helpful throughout the entire process. She made everything smooth and stress-free. The whole team was professional, welcoming, and genuinely dedicated to providing excellent service. You can really feel the positive atmosphere and teamwork here. Highly recommend!
PERFECT! I HAVE NOT YET RECEIVED MY TITLE AND REGISTRATION STICKER AND I NEED SOME HELP TO FIND OUT WHEN IT WAS FILED AND IF THEY CAN CHECK THE STATUS FOR ME PLEASE HELP ME WITH THAT I'M GETTING CONCERNED NOW IT'S BEEN AT LEAST A MONTH.
Great salesman in Joe Breaux, great manager in Homer Hsu, and great finance manager/doc specialist in Judy Pattero. Fully enjoyed the experience and customer service!
accompanied my friend to this dealership yesterday to purchase a Toyota Highlander. Although he bought the vehicle, I was disappointed with the way the sales representative, Wills, treated him.
During the financing discussion, a down payment of a certain amount was required. The way Wills questioned my friend about whether he had the funds available came across as disrespectful and unprofessional. I understand these questions are part of the process, but they should be asked politely, without making a customer feel uncomfortable or judged about their credit situation.
The finance representative, however, was very kind, professional, and helpful. We truly ... Read More Google - Oct 16, 2026
The best car buying experience I have ever had. My saleswoman made sure I received a good deal without putting any pressure on me to buy. Everyone I dealt with was extremely helpful and pleasant.
I was at their dealership to purchase RX 350. Their salesman Shekhar was very rude and was not helpful in showing what they had in their inventory, and while in the middle of showing he abruptly left saying that he had to go to the airport to pick someone up. I was so unhappy with his attitude that I went to a BMW dealer and purchased an X5.
Would definitely recommend. Sales staff and everyone there was so helpful and kind . Thank you
Had a simple issue with my center differential lock being stuck in on position. I called westside Lexus service to see if I could get troubleshooting assistance over phone as it seemed like potential easy fix. I was told no that I would need to get roadside assistance to have vehicle brought to them. Car was not drivable as steering would not work. So I paid for a tow per Lexus westside guidance. It took the service worker 30 seconds to troubleshoot and fix the issue all of which I could do in fact he had me do it myself. Very ... Read More Google - Oct 14, 2026
Joey was easy to work with and he got me the car I wanted in a shorter time than I expected! I would definitely buy from him again.
Well, I think this dealership is great and customer service is great. I felt helped.
We had a wonderful experience with the purchase of our Lexus. Joey was very helpful and attentive. He was very responsive and answered all of our questions and concerns. Overall we had a great experience.
It was my first time bringing my Lexus to the Westside location. I had the pleasure of working with Daniel Kang as my service consultant, and I was really impressed with the service and communication I received when I brought my Lexus in for service. Daniel took the time to explain and answer all my questions, which I truly appreciated. Plus, he kept me in the loop with any updates and the status of my car.
Catalina is the best thing that happened to me, she is very patience and friendly with customers ,even if you don’t want to buy, you will buy because of how she approaches you.
Everyone has been extremely helpful, Mary Margaret has sold me at least 6 cars and always been knowledgeable, efficient and wonderful, Mr. Merrill was very helpful and kind, and Evsn Worrell helped tremendously (and patiently) helping me learn how to use the the electronics. Westside Lexus is clean and efficient, and more helpful than any other car dealerships I have dealt with, no have recommended it to many friends.
We had an excellent experience purchasing our Lexus at this dealership. Jack was outstanding throughout the entire process—professional, knowledgeable, courteous, and genuinely committed to providing exceptional customer service. The entire buying experience was smooth, pleasant, and stress-free. I truly appreciated the attention to detail, transparency, and willingness to answer all our questions. We highly recommend this dealership, the team between Jack Fulton and Homer made the experience exceptional. Definitely a five-star experience!
It was very efficient. I identified the vehicle online the night before, I confirmed the vehicle was still available in the morning with John Loving, and I made an early afternoon appointment. My husband and I both test-drove it. And I drove it home later that afternoon.
Everything was remarkably smooth and enjoyable from the moment I arrived to the moment I left. Nellie, my salesperson, was fabulous. Finance was wonderful and service was outstanding. 10/10
The experience was mediocre. We were almost like a second thought. He made errors in the paper work which confirms he wasn’t really paying attention to us. I taught sales training and building a relationship is the most important job of a consultant. The service we received in finance was a clashing difference. There we met with a very friendly professional, delightful woman who went out of her way to ensure we were treated well. She changed his mistakes and apologized for our waste of time. We miss our former sales associate. I believe his name was Shabu. He ... Read More DealerRater - Oct 5, 2026