The customer service was great and we enjoyed our interactions with the entire team.
Found car Monday on website and was able to picked it up on Friday. Friendly service.
Overall great buying experience!
Excellence Sales and followup services provided by John [email protected] Westside Lexus!
Awesome experience, hassle free, found the car I wanted and answered all of my questions
Excellent environment, very professional stuff. This is my third purchasing experience at this shop and I'm very satisfied.
Very good service and very nice sales. They alway spend times to the customer and answer all my questions.
Jeff Margolis is outstanding. I received my car 14 months after ordering. The trade in value offered for prior vehicle was unrealistic.
I have purchased six vehicles from this dealership and have been very pleased with all services from sales to service. I will continue to do business with this dealership as well as my salesman David and my service writer Andrew.
Had an excellent buying experience with Westside. John Loving with the sales team was awesome. He helped me find the perfect vehicle with the exact color and features I wanted. The whole process went pretty smoothly and I was very satisfied with the service.
Excellent service, excellent dealership!
It is a great place to go and buy your dream car, and also, the service is awesome.
My buying experience was outstanding. I've owned a Lexus vehicle since 1999. Everyone I worked with was very supportive and accommodating. I felt valued and appreciated.
Danny Garza is the person who assisted me and he was excellent. He was very helpful
Alex Winnicki was great and very helpful. Finance group insured and east close. Thank you!
He went above and beyond to help me. I appreciate his expertise and kindness. Outstanding
Literally the easiest and most stress free car purchase we’ve ever had. Second time customer. The Lexus staff is top of the line especially Lauren G. Love our GX!!!
We had been looking for a new car to buy for months and when we finally decided to buy a lexus we were very happy to have Alex Gifford helping us. He was very professional & welcoming and updated us throughout the whole buying process.
Jeff is an outstanding person to deal with- we have bought several calls through Jeff He is very informative to us when we receive our new cars and he fills is in on using the navigation systems and The andio etc. Not having anything to do with Jeff , but your used vehicle department. The amount proposed by Lexus was over 40% lower as compared to three other wholesalers I contacted.
Great service and very efficient processing Jeff and Alex were very informative about the vehicle, and Judy was helpful with the warranty and the service plan.
Everything was perfect., people ere very lovely and professional, I’ll come back for sure
Their personnel, Desmond , Johnson and in the finance department Mr . Manuel Gomez explained well to us regarding our transaction/ and offer to help if we have any concerns about our car, problems ,functions and questions in the future. I appreciate it very much. Thank you and God bless.
Appointment for lease-purchase was slower than what was represented. Most concerning was the .pdf document on the thumb drive for the actual sale and amount paid did not agree with the copy sent to our lien holder. Called back for explanation and was told the copy on the thumb drive was created before all of the customer payments were processed. Called our lender and found out that we had different amounts on the sale document which was frustrating and confusing. Should have insisted that the paperwork be reviewed and verified before leaving the appointment. In addition, the amount of state ...
Great buying experience! No pushy finance guy which was great.
The most stress free dealership that I've been to. Danny was genuinely helpful and efficient. Finished the whole process in 2.5 hours. Would not hesitate to buy the next vehicle in the future. This dealership is higly recommended. Thanks Danny and Mike.
Westside Lexus has amazing customer service! I purchased my second Lexus there. The vehicles are beautiful and reliable. Highly recommended dealership!
Support is outstanding. Very professional team
J T Theodoro In finance would not call me back although I called him several times and left several messages.
Shekhar is a real professional and very customer oriented. The same goes for Christian in Finance.
I found a nice car that was clean, low mileage and a good price. David Wasaff was my salesman. He was very nice and helpful with my purchase.
Used car experience went smoothly.
I had a very pleasant and rewarding experience working with Steve Machann and the excellent Sales Team at Westside Lexus. I picked out a vehicle online, contacted Steve about it, went into the dealership to take a look at it, test drove it and the rest is history. As always, Steve and his Team were very professional, and made me feel right at home! I’m very pleased with my purchase and am enjoying my RX 350. It is the fifth Lexus that I have purchased! Thanks again! A satisfied Lexus Customer, Glenn R. Etienne
Merrell Middleton and Mary Margaret in sales are amazing people! Honest and very professional, in a time that customer service does not seem to really exist, they definitely outshined all my expectations. Also, Sam Chau in finance was fantastic to work with too. They are definitely a great group of people, and a true testament to the excellent service I have come to expect from Westside Lexus team.
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Very professional and courteous staff. Quick and easy process. One of the best car buying experiences I’ve had.
Process was quick and easy. Purchased a used car that was in top condition. Just need floor mat options when purchasing a used vehicle.
Great dealership! I never had used Westside before but when I did purchase a vehicle I was very pleased ! They take care of you . Can’t go wrong with these folks.
Efficient and professional with good value car that was presented clean and drive off the lot ready.
Extremely professional. Jeffery was very helpful in helping us in making decisions, courteous, and knowledgeable. We have bought 7 cars from Jeffery and have never been disappointed with his help or our decision.
Louis is one of the best. We have dealt with him for over 35 years having purchased our son his first auto. Always fair and honest. We have been a Lexus buyer since.
Westside provided good customer service and value. It was a easy car buying experience. It was excellence service by Lurie Keener and the sales team. They were friendly.
Sales guy is awesome surveys are terrible because we all hate to be bothered by text…
Amazingly clean, professional, and supportive of all my needs and concerns I had during my visit.
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Just purchased a new IS 350 after looking for several months. Westside provided excellent customer service and value. No pressure sales tactics and a terrific inventory.
It was a very easy car buying experience. I will recommend them to friends and family.
It was my 2nd purchase through Westside Lexus. All was smooth except instead of crediting my account 2k which I placed to hold the car they put it as cash down on a loan I already had financed through my bank; I asked specifically to credit back my checking account the 2k, but they did the opposite. Other than that Westside is great and will buy from there again.
Very good services. The sales person answered all my questions. He is very patient and pushing.
The dealership is great. I described to the salesman what we were looking for and he showed us a few vehicles. My wife particularly liked the Lexus RX. We took it for a test drive and liked it. And bought it that afternoon and drove it home the next morning. We are very happy with Westside Lexus.
First time purchasing vehicle over the phone, whole process was seamless and they made the process very comfortable.
Manager, Steve Machann was excellent!! He was respectful, truthful, honest, professional, and he LISTENED to what I wanted and LISTENED to my EXPRESSED expectations. Not once did I feel like he was taking advantage of me or being untruthful to me. When dealing with Steve, I felt like my best interest was served. Thank you! PEH.
The people were nice and my overall experience was great.
The level of care and attention from Nellie Gonzalez was amazing!! She was very busy with multiple customers but never left us wondering or needing anything. She’s one of a kind and we will recommend her to everyone. We had the best and most patient care at Westside!! Beat dealership in town hands down.
Excellent service by Steve Davis and the team there at Westside! This is our 3rd vehicle from them and we are happy to refer this dealer to friends!
Fast service, everyone was super nice and was very helpful. Everyone made my fist car purchase easy
Very nice and friendly They are Funny! Make you feel like family! My experience was very smooth and quick!
My 4th car purchased from Jeffrey! Always a great and easy experience! Worth the wait!
This review for Alex Gifford. I just wanted to write you a quick note to thank you for your honesty, dedication and for going above and beyond while selling me my car last week. I've never been lucky with car salesman, often with good reason, but you've helped to redefine the stereotype. As you know I was torn between Acura and Lexus, while shopping, but your knowledge, personality and professionalism seal the deal! Thanks again for outstanding customer service and all your time you spent with me. Sincerely, Inna Makarova. PS. If it would be option to rate ...
Westside Lexus did an excellent job towards getting me in a good pre-owned Lexus GX 460. Especially Tan! He did a terrific job of getting everything together. Thanks!
The absolute best car purchase experience of our lives. The facility is incredible, but the kindness and professionalism of everyone at Westside Lexus is unmatched. Great in every way.
Alex Gifford, sales, was great. The Finance person that worked with us was great as well. I’m sorry that I didn’t get his card, but I wanted to mention him here. Thank you for providing 5 star service.
A very pleasant experience. Mike Gonzales was very professional and made the sale and purchase of my new car very easy.
I never felt so secure while buying a used car at any place. mr. Doug Phillips made me feel that way. very professional, High customer service standards! I am satisfied with my Toyota Highlander very much!
Great experience with Shannon George facilitating the process to purchase! He was knowledgeable and did great!
Nice Lexuf facility there at Wesrside Lexus I just bought my newer 2021 Pre-Owned Lexus ES-350 there with the 6 year warranty from Mary Margaret and Danny Garcia there. Nice waiting area there have good coffee ☕️
We bought our vehicle from Mike Nelson who is absolutely amazing! He is A plus from start to finish. He follows up with us consistently and answers every phone call, email and text. We appreciate his exceptional service and we would highly recommend Mike. We saved a lot of money with his recommendations. He made the car buying experience seamless and this was by far the best dealership we have ever done business with.
Chong was exceptionally personable. If I can make any future references, I will definitely do so.
Very professional staff focused on professionalism and customer service. Very clean facility, including waiting areas and rest rooms.
Works efficiently, friendly and competent employees. One minor matter. The financing process was a bit unpleasant. Very hard sell.. Detracts a bit from my overall positive impression.
courteous and professional customer friendly agents; prompt service and congenial atmosphere; very responsive to questions; and clean, accessible location and attractive venue
Top level professionalism from the minute you walk in. Friendly greeter at the front door, very clean floors throughout, best coffee machine in the city, spacious clean restrooms, and large comfortable waiting areas. Lauren and Dominic were very helpful in our car buying journey, and will be returning to purchase another car in the near future.
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Nice and clean facility, it is located close to my house and have easy access from I-10 & Beltway-8
Westside Lexus was a great place to purchase a car! Our sales guy David was the best he really took time to show us cars and we did not feel rush or pressured with David. My husband and I will definitely refer our family and friends to David over at Westside Lexus!
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